OpenTeams - The Future of Software

Open Source Support

Open Source Software Support
Yes, It Exists!

Open Source Software Support Yes, It Exists!

You probably thought the downside of using open source software was that it doesn’t come with the enterprise-class support you get from a commercial software vendor.

OpenTeams is changing all that.

There are good sources available online for quick answers to basic questions about open source software. But where do you go when your question isn’t so basic? If you are looking for help with a complex installation or tricky integration or just need to talk with an expert occasionally, that help can be difficult to find. Who are the experts? How do you find them?

You find them on OpenTeams.

We partner with expert service providers who can help you with all your open source software. And because your open source support subscription gives you access to all the partners in our network, you can find all the help you need all in one place, all with one contract.

How Open Source Software Support Works

How Open Source Software
Support Works

1

Sign up for an OpenTeams Support Subscription

2

Based on your open source software usage and support needs we will estimate a monthly subscription rate that will cover your requirements.

1

Sign up for an OpenTeams Support Subscription

2

Based on your open source software usage and support needs we will estimate a monthly subscription rate that will cover your requirements.

3

Contact us when you need support and we will connect you with the right OpenTeams Support Partner.

4

If your subscription credits are running low or you are not using them as quickly as expected, we will adjust your subscription level so that you are only paying for the support you need.

5

Relax knowing that all your Level 1 and Level 2 support needs are covered with a single, predictable, monthly fee.

1

Sign up for an OpenTeams Support Subscription

2

Based on your open source software usage and support needs we will estimate a monthly subscription rate that will cover your requirements.

3

Contact us when you need support and we will connect you with the right OpenTeams Support Partner.

4

If your subscription credits are running low or you are not using them as quickly as expected, we will adjust your subscription level so that you are only paying for the support you need.

5

Relax knowing that all your Level 1 and Level 2 support needs are covered with a single, predictable, monthly fee.

3

Contact us when you need support and we will connect you with the right OpenTeams Support Partner.

4

If your subscription credits are running low or you are not using them as quickly as expected, we will adjust your subscription level so that you are only paying for the support you need.

5

Relax knowing that all your Level 1 and Level 2 support needs are covered with a single, predictable, monthly fee.

Level One Support -

Answers to less common questions

Questions that can be answered in 2 hours or less are covered by your open source support agreement.

Level Two Support -

New features

For solutions that require substantial development work. Pricing is based on a separate statement of work.

Level Three Support -

Solutions that require more work.

Questions or bug fixes that require more than 2 hours to resolve. Billed against your open source support agreement.

Our services

Open Source Support

Enterprise-class support for all your open source software.

Open Source Program Assessment

Make sure you are managing your open source software to avoid risks

Software Development

Hire an experienced team to fix or modify open source software

Training

Expert led training for all open source software libraries

Hiring

Tap the talent cloud to add open source skills to your team

Our services

Open Source Support

Enterprise-class support for all your open source software.

Open Source Program Assessment

Make sure you are managing your open source software to avoid risks

Software Development

Hire an experienced team to fix or modify open source software

Training

Expert led training for all open source software libraries

Hiring

Tap the talent cloud to add open source skills to your team

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